Reading the Real Request
10 modules33 lessons2h 32minCertificate with Pro
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Why this course exists · 1:52
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About the course
Most requests arrive as an output: pull this data, build a dashboard, why don't these two reports match? Each one is the asker's first guess at what would help. This course teaches you to read past the words to what they need, know when to ask and when to just answer, and answer the need.
What you'll be able to do
- Read a request for what it's for, why it matters to the person asking, and where the answer goes next
- Know when to ask a question back and when to just answer
- Ask in a way that doesn't feel like an interrogation
- Answer the need, not just the words
- Offer something better when what was asked for won't help
- Answer "how do you handle an ambiguous request?"
Syllabus
Opens after you complete the previous lesson.
Why this course existsVideoFree1:52
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Opens after you complete the previous lesson.Finish the course with Pro to earn a certificate you can add to LinkedIn.